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Over the summer I worked the phones for my school, which also meant I had to call prospective students. We were given a script to follow, which I found would get pure hang ups.
"Hi my name is -someone you don't know- and I am with-" *CLICK*
Change that to:
"Is -first name of student- there?" - "Hi, -first name of student- expressed interest in the -the school I am trying to sell-. My name is -someone you don't know- with abbreviated name of school I am trying to sell-, and we are trying to get in contact to see if -so-n-so- is interested in -something that happens to be going on-." I follow the rules: got my name and company, just not in an order that would confuse people that I was a telemarketer.
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