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Originally Posted by Jinn
We had mandatory suicide-prevention meetings every two weeks to remind people that the people you were calling were saying "not interested" to the company, not to you. It's actually surprising how much of an effect having 2500 people a week tell you you're a piece of shit, they're not interested or just scream at you makes you feel.
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One of the first things I learned in this business is that you won't get anywhere if you don't have a thick skin. I see a lot of people who come and go just because they can't handle the stress/abuse/whatever. Me, I just don't care. You want to sit and yell at me? Great, gives me a chance to do my crossword. I'm still getting paid either way.
If I were only making three sales a week it's possible I wouldn't have a job by now. In my segment that is considered very poor performance. On a good night I'll double your weekly goal. I work for a major US bank selling credit services, though, so maybe that's the difference.
I really don't understand why people do stuff like the above. It makes no sense when the US has a national DNC list and companies in other countries maintain individual ones. Even before I got into this line of work, I always thought stuff like that was immature and not very funny. After all, the guy on the other side is just trying to make a living and it beats the hell out of flipping burgers. If you really are that bothered by people soliciting you to offer you a service (which, as an aside, may be superior to what you already have), just ask to be placed on the do not call list. Bam, you're good for five years.
Funnily enough, being on the receiving end I've always found the most effective way to deal with telemarketers is to listen to what they say and then tell them I'm not interested. That's always stopped the calls and has the added advantage that if I ever do get solicited for something I'm interested in having I'll get a chance to hear about it and make a decision.