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Originally Posted by Jinn
When I worked as a telemarketer, I loved these "strategies" that people would come up with like setting the phone down or telling them a story, asking if THEY'd like to be called during dinner, yada yada. I was given bonuses based on my "average call time", meaning how long I kept them on the phone. When people put the phone down, I knew it was payyyydayyyyy...  |
Really? We had an average we had to stay below to keep our job. Then again, ours was inbound high-volume infomercial stuff.
Our call center had two celebrities: Mr. Masturbator and Operaman. Mr. M. would call back until he got a female operator and then just keep her on the line while he...er...rather breathily took care of business.
Operaman would just play music for us without ever saying anything. I'll admit I took a couple operaman calls during rushes and was glad for the break...we always suspected it was an exemployee.
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Originally Posted by Jinn
In a five-hour shift, you averaged about 100 calls per hour or about 500 calls per night. Thereby in a 25 hour work week, we'd average 2500 calls. Our goal was three sales in that time period. So if you managed to sell 3 people out of 2500, you were doing very well and would get a $100 bonus for that week. If you BY SOME MIRACLE OF DIVINE INTERVENTION managed to double your goal (6 sales), you'd get a $1000 bonus for the week.
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Holy shit, were you selling death? My sales conversion rate on a $400 self help tape set ('attacking anxiety') from people who were just calling for a free pamphlet was 78%, and I wasn't even on the AA focus team. We got $9 a sale, and we'd get 15-20 calls for it in a 6 hour shift. That was in addition to all the bose and golf clubs and diet pills and makeup we sold in between.
I didn't quit that job for the money, that's for sure.