Tilted Forum Project Discussion Community - View Single Post - Any ideas with the dreaded "Unmountable_Boot_Volume" blue screen

troit · 04-23-2008, 03:28 PM

First - My conversation with a Norton technician:

Issue: Popups for an antispyware software began to pop up on my laptop, which is protected by Norton Antivirus. When I closed them down, ran Norton and rebooted my machine I am now getting a blue screen with "Unmountable_Boot_Volume" error. End Session Mr. Joe Bly has entered room.

Mathew has entered room.

Mathew(Wed Apr 23 16:19:29 EDT 2008)>Joe, are you with me?

Mr. ??(Wed Apr 23 19:13:42 EDT 2008)>Hello Matt

Mathew(Wed Apr 23 16:19:51 EDT 2008)>Is this the first time you are contacting us or do you have a Priority ID?

Mr. ??(Wed Apr 23 19:14:10 EDT 2008)>First time

Mathew(Wed Apr 23 16:20:21 EDT 2008)>May I confirm your email address as ??@hotmail.com and direct phone number as 555-555-5555, am I right?

Mr. ??(Wed Apr 23 19:14:50 EDT 2008)>That is correct - Sould I tell you what I've done so far?

Mathew(Wed Apr 23 16:21:06 EDT 2008)>Before that are you connected from the computer, which is facing this particular issue?

Mr. ??(Wed Apr 23 19:15:57 EDT 2008)>No. It will not boot, not in safe mode, not with the Windows XP boot disk, not from USB drive...

Mathew(Wed Apr 23 16:22:06 EDT 2008)>Please provide me your alternate phone number or mobile number if you have one.

Mr. ??(Wed Apr 23 19:16:34 EDT 2008)>555-555-5555

Mr. ??(Wed Apr 23 19:16:55 EDT 2008)>That's it - my cell.

Mathew(Wed Apr 23 16:22:58 EDT 2008)>Thank You for all the information.
Your Priority ID is ??81389??. Please make a note of it for future reference.

Mathew(Wed Apr 23 16:23:42 EDT 2008)>As I understand from your issue description, your PC is infected, there are constant pop ups and now it will not boot. Am I correct?

Mr. ??(Wed Apr 23 19:18:58 EDT 2008)>Popup were only brief - for 10 minutes. I ran Norton Antivirus and when it was finished and asked me to reboot the machine, blue screen.

Mathew(Wed Apr 23 16:26:14 EDT 2008)>??, in order to trouble shoot your PC for diagonising and rectifying all the issues and making it back to the normal mode you need to be connected from the infected PC. Since you are not able to get connected from the infected computer I would request you to contact a local technician.

Mathew(Wed Apr 23 16:26:20 EDT 2008)>Is there anything else I can help you with?

Mr. ??(Wed Apr 23 19:20:51 EDT 2008)>That's it - thanks.

Mathew(Wed Apr 23 16:27:01 EDT 2008)>If you need to contact "Symantec Virus & Spyware Solutions" again please visit http://www.symantec.com/vremoval .

It has been pleasure assisting you. Thank you for using Symantec. Have a great day ahead!!

I guess a big thanks for nothing... so I know that this cannot be the drive because it is only two weeks old as I recently rebuild this machine to upgrade the harddrive. Any ideas? What other info do you need?

04-23-2008, 03:28 PM	#1 (permalink)
troit Transfer Agent Location: NYC	Any ideas with the dreaded "Unmountable_Boot_Volume" blue screen First - My conversation with a Norton technician: Issue: Popups for an antispyware software began to pop up on my laptop, which is protected by Norton Antivirus. When I closed them down, ran Norton and rebooted my machine I am now getting a blue screen with "Unmountable_Boot_Volume" error. End Session Mr. Joe Bly has entered room. Mathew has entered room. Mathew(Wed Apr 23 16:19:29 EDT 2008)>Joe, are you with me? Mr. ??(Wed Apr 23 19:13:42 EDT 2008)>Hello Matt Mathew(Wed Apr 23 16:19:51 EDT 2008)>Is this the first time you are contacting us or do you have a Priority ID? Mr. ??(Wed Apr 23 19:14:10 EDT 2008)>First time Mathew(Wed Apr 23 16:20:21 EDT 2008)>May I confirm your email address as ??@hotmail.com and direct phone number as 555-555-5555, am I right? Mr. ??(Wed Apr 23 19:14:50 EDT 2008)>That is correct - Sould I tell you what I've done so far? Mathew(Wed Apr 23 16:21:06 EDT 2008)>Before that are you connected from the computer, which is facing this particular issue? Mr. ??(Wed Apr 23 19:15:57 EDT 2008)>No. It will not boot, not in safe mode, not with the Windows XP boot disk, not from USB drive... Mathew(Wed Apr 23 16:22:06 EDT 2008)>Please provide me your alternate phone number or mobile number if you have one. Mr. ??(Wed Apr 23 19:16:34 EDT 2008)>555-555-5555 Mr. ??(Wed Apr 23 19:16:55 EDT 2008)>That's it - my cell. Mathew(Wed Apr 23 16:22:58 EDT 2008)>Thank You for all the information. Your Priority ID is ??81389??. Please make a note of it for future reference. Mathew(Wed Apr 23 16:23:42 EDT 2008)>As I understand from your issue description, your PC is infected, there are constant pop ups and now it will not boot. Am I correct? Mr. ??(Wed Apr 23 19:18:58 EDT 2008)>Popup were only brief - for 10 minutes. I ran Norton Antivirus and when it was finished and asked me to reboot the machine, blue screen. Mathew(Wed Apr 23 16:26:14 EDT 2008)>??, in order to trouble shoot your PC for diagonising and rectifying all the issues and making it back to the normal mode you need to be connected from the infected PC. Since you are not able to get connected from the infected computer I would request you to contact a local technician. Mathew(Wed Apr 23 16:26:20 EDT 2008)>Is there anything else I can help you with? Mr. ??(Wed Apr 23 19:20:51 EDT 2008)>That's it - thanks. Mathew(Wed Apr 23 16:27:01 EDT 2008)>If you need to contact "Symantec Virus & Spyware Solutions" again please visit http://www.symantec.com/vremoval . It has been pleasure assisting you. Thank you for using Symantec. Have a great day ahead!! I guess a big thanks for nothing... so I know that this cannot be the drive because it is only two weeks old as I recently rebuild this machine to upgrade the harddrive. Any ideas? What other info do you need? __________________ I've yet to dephile myself...