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Back when my wife was working for a big company and was having issues with coworkers I'd always frame it from the management point of view so she could see their side of it.
You have a couple of very low level employees who's job description includes making coffee, aka gophers. One is old and if it likes any old low level university employee I ran into, not very good at their job, lazy, and most likely has some personality issues since they haven't found something better. The other is a very young temporary college student.
Unless there is some busybody middle manager type, no one really cares what the issue is and who does their job better, as long as the phone is answered, the copies are made, and the coffee is fresh.
As Jazz/Cynth said the older woman will most likely 'win' any disputes since they know shes not going anywhere unlike the college student, regardless of who does the better job.
Also if the old one is union, firing them is damn near impossible at a university, at least in the state schools in Illinois, no matter how utterly useless they are. Every competent employee I knew at my last university is now gone to the private sector, they couldn't take dealing with the slugs. Odds are management would have to deal with this person a long time no matter what, while the college student again, is gone soon, I'd guess the average college employee works less than a year at a job.
So unless you want to play office politics, get buddy buddy with her boss, that sort of thing, its best just ignored.
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