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The_Jazz, it's also the responsibility of management not the be ignorant to any issues going on between my employees if it interferes with work. If I hire someone to do a job (like make coffee, answer the phone, make copies or deliver copies) and this person isn't doing that job, it's up to me to monitor them to a reasonable degree so that I see evidence that they're not doing their job. The biggest mistake a manager can make is to leave his or her employees completely to their own devices. You might as well not even be there.
When I was working for my previous employer, I had to fire several people for what I'd call laziness or entitlement. If you can't do the job I pay you for, or even worse if your poor behavior interferes with the ability of those around you to do their job, there's no place for you on my team.
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