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I work with someone similar. She is the ward secretary. She nevers shows up on time, constantly leaves her desk and disappears for 15-20 minutes at a time, gives me all the phone calls even when 95% are not for me and is generally very snippy. I've tried talking with her but to no avail. She has an excuse for everything. She is also one of those people who would go out of her way to make someone elses life miserable if she doesn't like them. I've learned to just ignore her. She stays on her side of the ER and I stay on mine.
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