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I work in a library and am a student -- I'm very happy to hear you responded like this.
Still...
"What really shocked me, though, was that this fluently English-speaking, well-educated Californian had no idea that it wasn't appropriate to talk above a whisper in a library, much less chat on a cell phone."
what is this trash about?
Would an immigrant speaking broken English not have been expected to know better than to be rude in a library?
Libraries are not exclusive to the U.S., and I assure you common courtesy is not either.
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