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I've always done my taxes by myself, and I plan to keep it that way until I feel like I'm in way over my head by some complex tax situation that I don't really see myself getting into anytime soon. I think it really helps to get educated about how taxes work, how to get the most out of deductions, etc. Being ignorant about the tax process has the potential of costing you a lot of money, I feel.
I've always used whatever free-file program that's online. I've done hr block, turbotax, and taxact (this year), all with no complaints. I'm anticipating a relatively big refund, thanks to getting married last year. Gotta wait for some more 1099's to trickle in though...
I haven't had horror stories with the IRS. The one time I did get a threatening notice from the IRS cause they interpreted a summer stipend I got doing research as self-employment income, and told me that I faced a large tax bill. But that was quickly resolved, relatively easily. I've heard the fears of getting audited is way overblown.
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