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Originally Posted by matthew330
We did contact the New York State's attorney generals office, and this is another thing I'm going to follow-up with tomorrow.
Your ideas are good, but many of them are things I would guess, or hope, my bank is doing. My role so far has been to document my requests to cancel the order, and the "company's" ridiculous responses and provide all of this to them.
I filed the claim 3 days after the original order. I also confirmed with my bank it will not put their investigation in jeopardy if I keep trying to get the money myself. If I'm successful the claim is closed.
I'm curious why you say "do NOT talk to them once you have the complaint filed". I quite treating them like a ligit business and have been calling them nonstop. Quite frankly, loosing my shit on the phone with them. Any chance this will work against me?
MSD, is it okay if I post the company? Not sure the TFP wants to get into that, but if anyone is here considering buying furniture.....
I'm 2 states south of this company by the way, which further confuses things from my end.
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Once you get in touch with the state AG, let them handle it. Losing your head at them doesn't help your case; if you say something even totally innocuous during anger, they could claim you threatened them.
I wouldn't post their name-it could be used against you as slander. PM it to anyone who asks. edit: too late there.
Don't rely on your bank to totally take control of the situation-you're one of thousands of customers and your bank isn't going to inform theirs of their thievery-it's just going to try to get the money back. By going to their bank or creditor and telling them exactly what's been going on, you are red-flagging them, not good for their business. No creditor wants to hear they've been doing business with a shyster that may then rip
them off at some point. That's how you get the lowlifes-in their wallets.