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Originally Posted by MSD
State attorney general and department of consumer protection on the legal side, The Consumerist and local media if necessary from another angle.
The worst they can do is revoke BBB membership, and only if the company pays for that nice little BBB badge to put in their window. It really doesn't mean shit.
A legitimate company would solve customers' problems before it ended up in court.
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Yeah, the AG and other gubment resources sound like the way to go here.
Oddly enough, the few times I've had to deal with issues from small local companies, the BBB dispute process was all I needed to do - for whatever reason, they seemed to respond. Maybe the BBB secretly has mobsters threaten to break their kneecaps or something.
By 'legitimate', I just meant that he can actually find someone responsible. IE, they didn't just pack up and vanish.