State attorney general and department of consumer protection on the legal side, The Consumerist and local media if necessary from another angle.
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Originally Posted by robot_parade
Better business bureaus are a good resource, if the company in question plans to stay in business, and isn't just a scam operation.
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The worst they can do is revoke BBB membership, and only if the company pays for that nice little BBB badge to put in their window. It really doesn't mean shit.
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Originally Posted by robot_parade
However, in the end, if they charged you a *second* time for something, if it's anything like a legitimate business, you should end up fine. You might have to wait awhile for everything to work out, but at the absolute worst you'd have to take them to small claims court to get things straightened out.
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A legitimate company would solve customers' problems before it ended up in court.