Shauk

Where to begin?

my situation.

currently I work for an ISP in seattle. Official Job title "Technical Support I"

I deal with customers of this ISP who need everything from a simple as setting up an email client (pop3) to DSL/Router configurations to Website administration (updating records, nameservers)

some of it is still slightly uncomfortable to me in the essence, I know what symptom requires what procedure. But i'm not always clear on WHY this particular procedure fixes it, or why something got messed up to begin with.

I know the I.T. field can pay well and I am racking up somewhat related experience in that now. I just wonder, what the best way to proceed would be? Self study for certifications? enroll in school and take advantage of financial aide for hands on experience with various O/S's?

I'm mainly looking at doing network administration. What kind of course work would be important to that regard?

anyone here that can speak from experience?