I've recently discovered this fantastic program called CrossLoop, which is a watered-down, super-simple VNC Client/Server combo. Absolutely perfect for repair jobs where you just can't be at their PC but at the same time, you can't explain it to them.
https://www.crossloop.com/landing.htm
I used it to fix a guy's sound the other day and it was good. It's laggy and shitty image quality, but it's one of those tools that gets the job done.
I've created a login so people can track my previous jobs. This is useless if you're just performing friend-to-friend tasks I suppose, but if some stranger on the internet needs help you can prove yourself worthy.
http://www.CrossLoop.com/MikeSty
I just figured I'd give TFP a heads up. I've used VNC before on repair jobs but it's generally a PITA so I avoid it. I'll be using this more often now.
Anyone else have any VNC stories?