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Originally Posted by jewels443
(I was once attacked on the job and wanted to press charges against the offender. I was told the same thing the a Sheriff's Deputy. Cops trying to avoid the paperwork. Sheesh. True justice.)
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Just because they made it clear that it's a pain to do the paperwork doesn't mean they aren't in support of your best interests.
It's a massive pain in my ass EVERY time I have to take some homeless person who is either drunk, on drugs, or both, to the hospital for what is readily admitted to be a bogus reason (usually they pretend to be suicidal) because they are, in actuality, just hungry and want a warm bed for the night.
I will tell them straight up that if they're not serious about their complaint, it's a serious waste of resources to be taken in by ambulance just for that, and that there is assistance available to them. I have also told one on a call or two that everything involved just to taxi them to the hospital amounted to a lot of paperwork and a lot of wasted time and money.
Does that mean I begrudge them a meal and a warm bed for a night? Does it mean I don't actually care that they're homeless, have nothing, and are often the victim of a mental illness which is the main reason they're homeless to begin with?
Nope. Despite the bullshit, the knowledge that it's a giant waste of time and money and annoyingly tedious work for me, and knowing that I'll likely do the same again for that same person countless more times, I still care.
The bottom line is, pretty much everyone on the entire planet bitches about the tedious and annoying minutiae of their jobs, and often times to the people who they're dealing with and causing that annoying, tedious work. That doesn't mean they don't care, and it doesn't mean they aren't sympathetic to your plight. And no, you can't expect people who care to actually show it all the time.
To you, it may not be pointless.... but they do their job every day they're on shift, and you do not. They have a pretty good grip on what is and isn't truly pointless.
Shit, I LOVE what I do, and I am very caring and compassionate to people's issues, but I am also realistic and can be heard to mention what a pain it is to fill out pointless paperwork. Just something to think about.