I don't know if you noticed, but there should be a hook-and-tab deal that locks the bulb in place. You'll need to release the hook and then just grasp the bulb firmly at the base and pull. It'll slide right out.
Putting the new bulb in the housing is also easy. Just slide and twist. You're right that you have to be careful not to be abusive, but they're not so sensitive that you have to handle them with forceps or anything.
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I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
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