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Originally Posted by JumpinJesus
Remember, Michael's whole angle during that episode was that technology will never replace human contact at the costumer service level. Could it be that he deliberately drove the car (a rental) into the lake to prove that technology can suck? Remember him insisting to Dwight that the navigation system told him to turn right?
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Oh I agree wholeheartedly that he drove the car into the lake on purpose, but that was just so over the top bizarre. I mean it was a frikkin lake! Obviously he saw the lake, it's not like when a nav system tells you the wrong route and you don't realize it's wrong. The point could have been driven home in a more realistic, yet humorous manner.