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I'm certainly more of a chat fan, but the Shoutbox has enabled some people to have an outlet. It's like blaming society's ills on a technology. Sometimes it's not about whether a technology should exist - it just does. People don't always decide on using the Shoutbox over IRC, they just do, and continue to. If it doesn't come back, then these folks won't have that outlet.
Not that I'm suggesting it was removed for any reason other than a system glitch.
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