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I dont agree with this at all..
In my opinion customer service as a whole has gone to the shitter. Its wiped its ass and that now soiled piece of paper is what u have to deal with when you call in with any kind of problem at all.. It doesnt matter which company or where. They are all gettin this way. It starts out with the crappy automated betty or steve or whatever, then you get the tier 1 guy that is most likely from a call center service rather then the company you are tryin to contact in the first place, they just represent them, (banks are famous for this with this 24 hour service.) Then this guy wouldnt be able to help you on most matters anyways. Tryin to get someone that can do anything at all is a nightmare and very frustrating..
The bottom line is, for the most part the customer service isnt a customer service at all. Unless you want to change your address, or find out your bill amount, your screwed.
So, gettin rid of 1000+ customers just applifies the attitudes that these big corperations are taking these days, and that is "We dont need you and we dont give a shit. Put up or shut up." And well, the people that wouldnt put up with it are gettin axed.
As a side note and a caboose on my train wreck of thought: Whose not to say these people arent calling customer service and then getting dropped calls? Maybe Sprints service is just that crappy. Although, i wouldnt know for sure, Ive been using Rogers lately.
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