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From the description in the story it sounds like the flight attendant was a total bitch. I have no idea how close to real events this was but as written I would have been pissed with her as well.
Yes, there are many parents who don't have a clue how to discipline their children. There are also kids who are good, that just don't travel well.
Until they offer flights that are child-free or child only... the answer to all you gripers is to suck it up.
On one hand parents have a responsibility to manage their children properly. On the other, people need to be more tolerant when kids are distressed (note I didn't say misbehaving).
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars."
- Old Man Luedecke
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