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If possible, try reloading the laptop with Windows only. A fresh start would greatly benefit it if it were bought from some place like Best Buy or similar. If you have to use restore cd's or something like that, they will come with all of the crap that is on it now.
If its a Dell, they actually give you a Windows CD to reload from and then a drivers cd for all of the hardware.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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