Quote:
|
Originally Posted by The_Jazz
will, at the risk of a further threadjack, I think you missed a major part of my argument. The salesman's job is to make the FACTS fit the PERCEPTION. The guy who taught me more about selling than anyone other than me once explained the great salesman theory. The best saleman in the world can actually sell ice cubes to Eskimos. He does that by convincing them that cubed ice is better, faster and easier than ice they dug up themselves. In reality, it's the same damn thing as what's all around them, but they didn't have to make the ice cubes themselves, and sometimes that hassle is worth the expense. Good salesmen NEVER EVER LIE to a customer; if you get caught in a lie, not only will you lose that sale, but you can rest asured that every cohort of the lost sale is going to know about your truth problem. I never said that they weren't responsible for their statements, but I think that we all know that the truth about anything depends on your perception. Even in math, as we see here, there are very few absolute truths.
|
I can appreciate that, but this leaves us in a common place: either Honda knew and didn't disclose, or they didn't know and they're all idiots. I call it Bush syndrome. I think it's reasonable to assume that Honda knows what kind of
typical mileage their hybrids would get, as the cars go through endless testing before production and considering this is a hybrid, it must have been tweaked to get the best mileage Honda was willing to give.
As you say, a good salesperson never lies. But what about those who inform the salesmen? I've known car salesmen, and they're not all upper management or mechanics. A lot of them simply get their information from the brochures and from more knowledgeable managers. There is a lie or an omission somewhere between those who tested and noted the abilities and features of the car and the salespeople. It was in that mess that the mistake was made. Someone knowingly allowed the incorrect or misleading figures of the EPA to be put on the window of the car, and all the "results may vary" business can't excuse deliberately misleading by not putting a correct and authentic figures for customers.
Maybe I should put it this way: what if the next Kia Rondo advertises "top speed: 155 mpg,
results may vary"?
Quote:
|
Originally Posted by The_Jazz
Mentioning Haliburton is a big old strawman. They don't have salemen. They don't need them. Why would you pay a sales force when the easy channels for your products and services are automatically opened to you.
|
Just because you said the word "salesmen" doesn't mean the whole thing is about salesmen. As I've said above, the typical salesperson probably has no idea what kind of mileage the thing has until they read the sticker in the window. This is about omitting correct information in order to deceive customers.