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I don't do it on the phone, but when I'm talking to the Marine Traffic Center on the VHF radio and it's a female operator, I will say Ma'am, but then I'll also say Sir when it's a man. Funnily enough, it's also custom out here to call the officer of the watch on another ship "Captain", even if it's the middle of the night and you are 99.99% sure that it's just another mate. How's that for polite?
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I am a brother to dragons, and a companion to owls.
- Job 30:29
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