I work taking inbound calls from Americans and have to verify a lot of information. I noticed that many of them have the habit of saying "Yes ma'am" to me when I give them correct information. How common is this among Americans? It is regional? Do people in other countries say this a lot too?
I am just curious. In my last job, I was only helping Canadian clients and they do not say "Yes ma'am" to me. It is very interesting how people use different phrases and have different accents. Sometimes it is difficult for me to listen to people because of their accents and I keep asking again.
