Tilted Forum Project Discussion Community - View Single Post - Wii - disc scratches and customer service experience

Shauk · 06-18-2007, 01:54 PM

Nintendo has been kicking microsoft and sony's ass in the customer service dept .

I don't own a wii, but my friend had a defective unit and his experience getting it replaced was fairly pleasant according to him, My last customer service being Sony, over the ill-manufactured Sony PSP LCD screens, they basically tried to blame me 15 different ways for it being defective, then play off the "well its normal" card, before letting me get to a replacement phase in thier customer service mantra (fortunately it was all well documented as a normal procedural dose of bullshit by the digg community and I knew what to expect) It didn't inspire much confidence in me to have them say "be aware that the unit you receive in replacement may have the same symptoms or worse"

All of a sudden my 3 dead pixels looked good at the prospect of getting one with more than that.

fook sony.

06-18-2007, 01:54 PM	#2 (permalink)
Shauk Confused Adult Location: Spokane, WA	Nintendo has been kicking microsoft and sony's ass in the customer service dept . I don't own a wii, but my friend had a defective unit and his experience getting it replaced was fairly pleasant according to him, My last customer service being Sony, over the ill-manufactured Sony PSP LCD screens, they basically tried to blame me 15 different ways for it being defective, then play off the "well its normal" card, before letting me get to a replacement phase in thier customer service mantra (fortunately it was all well documented as a normal procedural dose of bullshit by the digg community and I knew what to expect) It didn't inspire much confidence in me to have them say "be aware that the unit you receive in replacement may have the same symptoms or worse" All of a sudden my 3 dead pixels looked good at the prospect of getting one with more than that. fook sony.