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I'm french, and I used to get very defensive about my country. I've lived most of my life in the US (Almost 15 years), but I've gone to France to visit my family a few months every year of my life until recently. So I kind of know both countries well.
I've heard mixed things from Americans who've gone to France. One of my buddies from colorado went to Dunkerque (an industrial town in the north of France), so I'm not surprised that he had a shit time there.
However, most of the people I've talked to who've mentioned that they went went to France told me they loved it.
Here's the trick that works most of the time if you're an American visiting Paris. If you're trying to get help from someone, or you're just trying to start a conversation, try and use whatever amount of French you know(even if it's only a few words or sentences). Often what'll happen is they'll return the favor and if they know your language they'll reply with however much they know.
Keep in mind France is the most visited country in the world, so one thing we have no shortage of is tourists. If they see you make an effort to communicate, be friendly and interact with them, a lot of them will appreciate that.
Of course, there are assholes and bitter people in every country. Don't despair if you meet a stereotypical Parisian. Walk away, and stay positive. I can almost guarantee that if you do this you'll have a great time.
To answer the OP, I think the best way to know why is to find out for yourself. Taking a trip in France can be a nice experience.
I don't think we're the most refined, or sophisticated, but we're often portrayed as such, for some reason.
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