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For the record, I want to say that Cisco TAC (Technical Assistance Center) is top notch. I've had to call them several times with issues on routers (MPLS, EIGRP setup, etc.) and they have always fixed the problem within 2 days max. Many of their engineers are Cisco certified in one or multiple areas. Each group that you call works on specific product sets, so you won't have a switch engineer trying to troubleshoot your Call Manager installation.
Just thought that I would give them an A+ since we are on the subject of tech support.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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