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While technical support has become a script based nonthinking job, I have to comment on the security stuff.
I encountered issues like that on all the secured wireless networks that I have ever installed including corporate ones. Different manufacturers didn't convert passphrases 100% the same, so usually had to manually type in the hash. Always had problems of disconnecting during transmissions or even after idle time.
I removed WEP/WPA security from the equation problem went away.
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I don't care if you are black, white, purple, green, Chinese, Japanese, Korean, hippie, cop, bum, admin, user, English, Irish, French, Catholic, Protestant, Jewish, Buddhist, Muslim, indian, cowboy, tall, short, fat, skinny, emo, punk, mod, rocker, straight, gay, lesbian, jock, nerd, geek, Democrat, Republican, Libertarian, Independent, driver, pedestrian, or bicyclist, either you're an asshole or you're not.
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