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Ooo I like the British law that Daniel mentioned.
Seems like the only way to see to it that this kind of an issue doesn't happen again.
About writing a letter of complaint:
they may or may not listen to it. If it takes 3 seconds to write, and roughly 40 cents to send, they're most likely going to respond. My buddy complained about a stale bag of chips, and the company sent him about 50 coupons for free bags of chips. I assume that Sears cares enough to do something similar.
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"Sometimes I have to remember that things are brought to me for a reason, either for my own lessons or for the benefit of others." Cynthetiq
"violence is no more or less real than non-violence." roachboy
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