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The problem with Sears is the competitive nature of the commissions.
While your back is turned another sales person can really screw you over.
The sales team has often worked at Sears longer then the managers involved. So even when you are talking to 'the manager' you aren't talking to the person in charge.
I worked part-time, I always gave my customers my schedule so they could come back and see me, or know when to call to get me. Still, sales will go missing.
I recall one of my customers calling and specially wanting to talk to me. Their fridge was delivered and the guy scratched the floor. I hadn't gotten the credit for the sale, while I was not at work someone else rang it up. The customer even specifically said, "Vince was so helpful."
It breads negative feelings. So the salesmen will become high stress, and that cut throat nature (avoiding certain customers, etc) is only going to be bad for people.
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However, If you go to Lowe's or Home Depot, you don't get the same level of information. At Sears they will know because they have to. They will look out for you too, call when stuff goes on sale, try everything to get and keep the sale. (If it is a good one)
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If you want to avoid getting screwed, you need to really talk with the salesman. Tell them what you want, and be nice. It is the same as being nice to the people serving you food. Be nice and you'll notice better service.
Use their name when you talk to them. I will go dig in the storage room for Jim, but I'm not going to do that for customer001.
Try to talk to the same salesperson, we appreciate this.
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