Mister Coaster

All good points, Vincentt. But a salesman or waiter HAS TO take the good with the bad. Sure, the mini fridge customer or soda sipper may be frustrating, but there are also customers that waltz right in, point to the most expensive item and say "Give me 2 of those."

All things considered, I'm not pointing the stink-eye on the salesman in snowultra's experience. A good salesman deserves a commission, and if they spend time with me, they deserve it. It's more the general policies employed by Sears for selling stuff that they know is broken.

Then theres the aspect of if there is a particular item (or line of items) that are consistently returned or generally pieces of shit to begin with, maybe they shouldn't be selling the item at all. I work for Whole Foods Market, and if we get enough complaints about a product, we stop selling it. If the company changes their recipe, and it no longer is any good, we stop selling it. If all mini fridges suck, maybe its worth the few complaints of not having them at all compared to the low commissions, high return rate and general dissatisfaction connected with that them. This is a decision that is made not by salesmen, but the higher-ups, who are probably already making a half million a year or more, and could care less about one salesman's low commission, or one customers bad experience. THATS the problem.

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