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Someone still goes to Sears?
The last few times I went to Sears, the customer service was abominable. When I finally spoke to a clerk, in the process of requesting a replacement part for a tool, he didn't give a rat's ass whether or not the part was the correct one. His philosophy was "You can always bring it back if it's not the right one."
My response was "How about looking up the correct part number so I don't HAVE to come back unnecessarily?"
That was the last time I shopped at Sears, since it was about the third time I'd had a bad experience with their so-called help. Oh, I just remembered--the part in question was a typwriter ribbon.
That should let you know how long it's been.
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