a lot of companies do it. most people are idiots, the products they return as 'defective' usually work, they are just idiots. it is easier and more cost effective to resell them a second time in case they are good. i buy a lot of thing open box from newegg.com, 90% of them work, the remaining 10% i RMA with the manufacturing company, or return to newegg for a refund. newegg however does reduce the price. The dented one is crazy it is obviously damaged.
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