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Originally Posted by vanblah
...The point: If I buy something from the internet I don't have much expectation for after-care or support. If I buy something from a brick and mortar store for a higher price then I do expect support and after-care....
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Not to say you don't know, but in case someone gets the wrong idea I just want to clear up a point about Internet car shopping. You don't give up anything like good dealer service and support with the kind of online buying I've done and many others I've spoken with. You shop for best price by starting online, get the quotes from local dealers, then you go into the dealer who made you the best offer and buy it, along with all the normal good service etc you would expect. In fact, if I thought one dealer's service was known to be better, I'd be willing to pay somewhat more for a car from them.
Based on my experience, it is just easier and faster to "cut to the chase" of getting a known good price when you get pricing online from the "internet sales dept" of the dealer. Not to say a good price negotiator/shopper couldn't do the same face-to-face in the dealer showroom, but I find the internet shopping scenario to put more pressure on the dealers in favor of the buyer and you have more liesurely time to research and think about it.