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Originally Posted by shortynickel
When/if you have had to call for tech support, do you get someone in the states or outsourced?? I work with someone who has verizon dsl and they arent able to help in the 6+ times he had to call to get a reliable connection.
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Fortunately, the tech support for Fios is separate and seems to be a stateside operation. The one time I had to call them I got someone who was helpful and efficient. The problem I was calling about did not concern anything terribly technical though. I'll report back if I have any serious issues and need real help.