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Well stated, Hal, and something I've been telling people for years. I've floated in and out of numerous jobs over the years based on the exact skills listed above, paired with my customer support "soft skills'. Every place I've worked has thought I was some kind of insane robot because I picked everything up so quickly and also had the ability to talk down an irate customer.
Tech speak + people skills = WIN
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Don't mind me. I'm just releasing the insanity pressure from my headvalves.
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