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funnily enough this was a conversation had over lunch on Sunday. A friend of my wife came over for lunch and mentioned she had bought antique jewellery off a seller on ebay. Sorry I don't have the exact seller name, but she said she was very happy with the items she had purchased.
I think you have to treat an internet shop the same as you would a bricks and mortar establishment. If you don't like the end result (i.e. what you end up with isn't what you expected), what is the mechanism to raise issues. I personally think we are moving into more things be available on the net and the seller has to treat his customers as well as he would if he had a shop front ~ customer service is definitely important.
I also agree with Sultana - awards/reviews are definitely worthwhile.
Good luck with the shopping!
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who hid my keyboard's PANIC button?
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