Slims

I recently picked up a Smith and Wesson M&P 9mm without a magazine disconnect.

The weapon was a lemon, it failed to extract every couple dozen rounds and the take down tool would fall out of the bottom of the pistol mid-string.

So I called S&W and they sent me a UPS next-day shipping Lable (HK makes you pay to ship it, IIRC) and I had my pistol back six days after I mailed it.

I had asked them to call me about having novak night-sights installed since I was already sending them the pistol back, but they went ahead and installed them for free (they cost $160) to compensate me for my inconvenience.

My pistol works great now, and S&W more than made up for my trouble.


Has anybody else had to send a weapon back to the manufacturer? How did it work out? I know some companies are famous for ignoring their customers, and while S&W already has a good reputation, I was so surprised that I felt I should post about it here.

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