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Riley Plumbing - We had a shower that stopped giving hot water. The plumber came out and when he saw the brand of faucet he pulled out a pad of paper and wrote the instructions on how to get the part we needed for free and how to install it. He gave it to my wife and said "I can fix this, but if I do it as a plumber I will have to pay for the part you need and then I'll have to charge you. If you do it it will be free"
When I got home my wife gave me the paper, but I couldn't read the guys handwriting, so I called him and asked him to explain it to me. Instead he went to his own house and got his wife to go into the plumbing supply store and get our part, then he came and installed it for free.
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