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Old 02-03-2007, 08:08 PM   #34 (permalink)
Slims
Eccentric insomniac
 
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Location: North Carolina
Smith and Wesson:

They recently sold me a pistol with a bad defect. When I called to complaign they sent me a UPS overnight air shipping label and I had my pistol back, fixed, six days after I mailed it to them. It didn't cost me a dime and they gave me $160 tritium sights for free as compensation for the inconvenience.

That is above and beyond customer service.
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