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Personally, my belief is that if you really want to get to the heart of the matter ask the people who have only been here for 6 months maybe as much as a year.
Find out what drew them, what kept them here. Then build off that.
I think asking everyone is a good idea and that while they may have some good ideas, they are also not going to be so quick to mention changing what they like but may be driving newbies off.
But I feel the truest answer is that this is the nature of the internet, the people who've stayed found themselves comfortable and at home..... if we change too much to bring in new blood, we may find we lose more than we gain.
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I just love people who use the excuse "I use/do this because I LOVE the feeling/joy/happiness it brings me" and expect you to be ok with that as you watch them destroy their life blindly following. My response is, "I like to put forks in an eletrical socket, just LOVE that feeling, can't ever get enough of it, so will you let me put this copper fork in that electric socket?"
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