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Originally Posted by Kaliena
Personally, I think they did it the best way because:
1.) they didn't get any negative feedback (directly)
2.) it's the same message all around
3.) no favoritism is displayed
4.) they got what they need with minimal resistance.
The company looks after the company. Not individuals. (unfortunately)
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Bad companies make look after the company but good companies understand the importance of good people. And it's unfortunate that so many people think that no negative feedback is a good thing.
Negative feelings always exist. Statistically, only 2% of customers complain. That means when you don't solicit feedback you're missing 98% of what is out there. Companies with their employees included!