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I absolutely hate the customer service for credit card companies. Either they are trained to be assholes or they talk to so many Yahoos everyday trying to argue late fees with lame excuses that they just generally treat everyone with no respect.
Last year, we noticed on our credit card bill that we had an interest charge that didn't belong since we paid the entire credit balance on the card that month. I was away on business, so my wife tried to handle the disputed charge. After she got off the phone with customer service, she was literally in tears because she felt like she was patronized, and her complaint fell on deaf ears. They refused to check their own records to see if there was a mistake made on their end. They kept telling her that "she shouldn't make so many charges if she couldn't pay the bill".
A week or so later, we got everything straightened out. It turns out that they entered the wrong account number into their system when they processed the payment. I cancelled that card on the spot. Not to name names, but the card was from a large financial company that probably has a BANK in every CITI around the world.
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