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thingstodo · 12-18-2006, 05:52 PM

I write this with a dual purpose: one to vent a little and the second to share the name of a company that has caused repeated trouble with its policies and service. The company is known as Signals, Wireless and Art & Artifacts. They send catalogs or you can order over the internet.

I placed an order from Wireless last year more than two weeks before Christmas. It was supposed to ship within a few days. I checked three days before Christmas and it had yet to ship. The phone rep was very apologetic but said there wasn't much hope it would actually get it. It ended up showing up nearly a week after Christmas.

Fast forward to this year, long before Christmas. The very same guy last year's present was for is now leaving the company to work for a supplier. He has been with us for years and we were planning a nice farewell. The item I ordered from Art & Artifact had a sentimental message. I paid nearly $30 extra for overnight shipping.

The next day the wrong item arrived!

I called customer service and asked if they could replace the wrong order with FedEx 8:00 am delivery (since they used FedEx on the first delivery) and was told they could not. Doesn't make sense but, OK, just cancel the whole thing. I was told I would be credited immediately and they would send me a return label.

My credit card statement was processed over a week later and there was no credit. I called the company and was informed that the credit had been issued but it might take a month to hit my card!

So let me get this straight: they can charge me immediately but can't get a credit on the statement for 30 days? What's more, the clerk defended this position and said all companies are like that with mail orders. I've been shopping on-line and through catalogs for some time and have never experienced credit issues like this!

Anyway, be wary of Wireless, Signal and Art & Artifacts. They carry some cool items - if you can get them!

Any other odd experiences out there?

12-18-2006, 05:52 PM	#1 (permalink)
thingstodo A Storm Is Coming Location: The Great White North	Terrible Customer Service I write this with a dual purpose: one to vent a little and the second to share the name of a company that has caused repeated trouble with its policies and service. The company is known as Signals, Wireless and Art & Artifacts. They send catalogs or you can order over the internet. I placed an order from Wireless last year more than two weeks before Christmas. It was supposed to ship within a few days. I checked three days before Christmas and it had yet to ship. The phone rep was very apologetic but said there wasn't much hope it would actually get it. It ended up showing up nearly a week after Christmas. Fast forward to this year, long before Christmas. The very same guy last year's present was for is now leaving the company to work for a supplier. He has been with us for years and we were planning a nice farewell. The item I ordered from Art & Artifact had a sentimental message. I paid nearly $30 extra for overnight shipping. The next day the wrong item arrived! I called customer service and asked if they could replace the wrong order with FedEx 8:00 am delivery (since they used FedEx on the first delivery) and was told they could not. Doesn't make sense but, OK, just cancel the whole thing. I was told I would be credited immediately and they would send me a return label. My credit card statement was processed over a week later and there was no credit. I called the company and was informed that the credit had been issued but it might take a month to hit my card! So let me get this straight: they can charge me immediately but can't get a credit on the statement for 30 days? What's more, the clerk defended this position and said all companies are like that with mail orders. I've been shopping on-line and through catalogs for some time and have never experienced credit issues like this! Anyway, be wary of Wireless, Signal and Art & Artifacts. They carry some cool items - if you can get them! Any other odd experiences out there? __________________ If you're wringing your hands you can't roll up your shirt sleeves. Stangers have the best candy.