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Originally Posted by pigglet
sapiens, i think you forgot the 'very satisfied' people, wouldn't you have ((100*4) + (113*3) + (57*2) + (30*1))/200 ?
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Yikes! Thanks.
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Originally Posted by Pip
Minor threadjack: I've heard you get a "better" result if you don't include a neutral option, because it forces people to express an opinion if they are unable to cop out with a neutral answer.
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I agree with
ickky. Omitting a neutral option is only better if better means "less representative of people's actual opinions".
More agreement with
icky: I like "don't know" in addition to "Neither satisfied nor dissatisfied". Not knowing is different from being neutral, just ask Switzerland.