I've been saddled with this survey thing at work and so far, I've been able to muddle through, but I've hit a bit of a roadblock.
Let's say the survey asks the respondent to rate a series of services using a Likert (I think that's what she called it) scale of 1-4 where 1=very dissatisfied and 4=very satisfied.
So, let's say that--and I'm going to be making these numbers up and they will be deliberately low as it will help me to understand--that 100 people were very satisfied with our book selection; 113 were satisfied; 57 were dissatisfied and 30 were very dissatisfied.
What I'm looking for is the average response, for example, "On a scale of 1-4 with blah blah blah, the average response was 3.28."
I should point out that Mathematics...well, we aren't on good terms. Although I 'get' the big concepts in the abstract, anything beyond college level algebra in a practical sense, I don't really understand. So...the simpler the better, eh?
As always, any and all help is greatly appreciated.
