Tilted Forum Project Discussion Community - View Single Post - Ordered a washing machine from Loews. Deliver was/still is not happening.

illdeviant · 10-19-2006, 05:10 AM

Yea . I know escalating is the best way to resolve the situation. I just don't know to who. I figured if you guys could give me a title, then I wouldn't have to play telephone with 17 departments. Now you guys say general manager. Do you guys know the fastest route to him? Perhaps in person at the store? Should I talk to deliveries dept and escalate from there? Customer Service? Etc.

now regarding ngdawg's comment of Lowes' customer service, and adding to everyone else, I gotta say I agree in the sense it's not their fault, but I just feel that this third party delivery guys they hire are their burden and that after talking to the third party they're incompetant and aside from bitching to their higher ups I don't think that anything will change within the company nor will I get any compensation for the hours I've spent with this situation. Unfortunately, I think it'll fall on Lowes' head to lay some smackdown , apply pressure and make things change as well as offering compensation for 3P's (delivery company) mistakes.

-Another update, continuing the story...they were slated to come yesterday at 6pm. No surprise, they DIDN'T come. Instead, they called at 9 to tell me they'd be coming at 10PM. WTH? They actually arrive on time in their SUVs.. no moving truck. SUVS.. some other guy met them w/the washer, so there are 2 SUVS in teh driveway and they installed.. it took them an hour.. There's literally a door from the backyard into the laundry room. but that's besides the point. They somehow managed to get water all over teh floor (flashbacks) and I made a point to make sure all the connections were tight and no leakage. This was hardgiven the pool we now had in the laundry room. They left and after the fact, when I was running the machine, 3 of the 6 connections were leaking. I had to tighten.. managed to with an old ginormous wrench after ninja'ing around the basement and contorting to some crazy positions. WHen done, I ran it again to see if it was legit and after feeling the pipes, saw that the input hot/cold lines were INVERTED. But to tell the truth, the pipes from the wall aren't intuitive. The hot is on the left and right is cold. I don't know if there's some kind of convention or indication on the pipes, but perhaps it's not their fault in assuming? I'm actually heading out to boston for awhile and I don't need my dad doing more shit after a 12 hour workday so I called 3P again. and here go back into the loop of dementia once again.

Might as well have the delivery guys over for breakfast tea we see them so often.

10-19-2006, 05:10 AM	#6 (permalink)
illdeviant Crazy Location: Lawn Guyland	Yea . I know escalating is the best way to resolve the situation. I just don't know to who. I figured if you guys could give me a title, then I wouldn't have to play telephone with 17 departments. Now you guys say general manager. Do you guys know the fastest route to him? Perhaps in person at the store? Should I talk to deliveries dept and escalate from there? Customer Service? Etc. now regarding ngdawg's comment of Lowes' customer service, and adding to everyone else, I gotta say I agree in the sense it's not their fault, but I just feel that this third party delivery guys they hire are their burden and that after talking to the third party they're incompetant and aside from bitching to their higher ups I don't think that anything will change within the company nor will I get any compensation for the hours I've spent with this situation. Unfortunately, I think it'll fall on Lowes' head to lay some smackdown , apply pressure and make things change as well as offering compensation for 3P's (delivery company) mistakes. -Another update, continuing the story...they were slated to come yesterday at 6pm. No surprise, they DIDN'T come. Instead, they called at 9 to tell me they'd be coming at 10PM. WTH? They actually arrive on time in their SUVs.. no moving truck. SUVS.. some other guy met them w/the washer, so there are 2 SUVS in teh driveway and they installed.. it took them an hour.. There's literally a door from the backyard into the laundry room. but that's besides the point. They somehow managed to get water all over teh floor (flashbacks) and I made a point to make sure all the connections were tight and no leakage. This was hardgiven the pool we now had in the laundry room. They left and after the fact, when I was running the machine, 3 of the 6 connections were leaking. I had to tighten.. managed to with an old ginormous wrench after ninja'ing around the basement and contorting to some crazy positions. WHen done, I ran it again to see if it was legit and after feeling the pipes, saw that the input hot/cold lines were INVERTED. But to tell the truth, the pipes from the wall aren't intuitive. The hot is on the left and right is cold. I don't know if there's some kind of convention or indication on the pipes, but perhaps it's not their fault in assuming? I'm actually heading out to boston for awhile and I don't need my dad doing more shit after a 12 hour workday so I called 3P again. and here go back into the loop of dementia once again. Might as well have the delivery guys over for breakfast tea we see them so often.