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Redjake · 10-17-2006, 06:34 PM

A lot of people don't deserve their jobs and are definitely not performing their jobs well - however, one thing I've learned over the years, having worked in opposite sides of business, is that you need to look into situations a bit further before immediately placing blame. More than likely, if someone "can't do their job," it's because they weren't trained right. I shudder at the customers that walked out of the first restaurant I worked at after it took me 5 minutes to ring up their order correctly. No one ever showed me how to use the cash register system, and when I had a problem, the management simply did it for me - without showing me how to. Not my fault. I bet the customer thinks that I can't do my job and wonders if anyone can do it correctly.

Speaking of restaurants, many customers feel it is their right and duty to bitch at waiters/waitresses when their food isn't correct or if they don't get an immediate refill. Before you really "give it to them" about how they can't do their job, perhaps ask yourself the question, is this their first day? Did they get trained correctly, if at all? Are they going through a divorce? We all have bad days at work.

A big argument is "well, at work, you are expected to perform, no matter what's going on in your private life" and "he shouldn't be working here if he can't do it correctly, business is business!" We are all human! Shit happens. Perhaps the crappy, recently-promoted assistant manager simply doesn't understand the concept behind running a business. He would do his job perfectly if he understood how to run a business from a "business owner's concept" - and someone should show him how to do it. If he doesn't listen, and keeps performing badly, it is definitely the upper manager's fault - and then they are definitely not doing their job. However, I think it is always important to look into things before asking if anyone can do their job correctly.

Maybe the reason none of the employees near the register rang you up is because they didn't know how? Perhaps the reason the other cashier who was called to the front didn't open a new line and instead helped the original cashier is because he needed the training - to perform and do his job correctly.

I don't know. Many of the reasons people seem to have no care about their job and put forth no effort is because they were put into that line of work involuntarily or with unusual circumstances. You can't expect someone to care about expired products in a store if they have been fired from their corporate job and are single with 3 kids and have parents in resthomes. Expired products is the least on their mind.

Say you go through a drive-thru at McDonald's and the order is wrong. Why can't they do their job? Can anyone do their job?

.....or was the entire mainframe down for the region and the restaurant having to do the orders manually.

I guess my only point is to look at both sides. There are people who don't care, people who don't care for a reason, and people who are trying to care but aren't directed to care.

10-17-2006, 06:34 PM	#29 (permalink)
Redjake I'm a family man - I run a family business. Location: Wilson, NC	A lot of people don't deserve their jobs and are definitely not performing their jobs well - however, one thing I've learned over the years, having worked in opposite sides of business, is that you need to look into situations a bit further before immediately placing blame. More than likely, if someone "can't do their job," it's because they weren't trained right. I shudder at the customers that walked out of the first restaurant I worked at after it took me 5 minutes to ring up their order correctly. No one ever showed me how to use the cash register system, and when I had a problem, the management simply did it for me - without showing me how to. Not my fault. I bet the customer thinks that I can't do my job and wonders if anyone can do it correctly. Speaking of restaurants, many customers feel it is their right and duty to bitch at waiters/waitresses when their food isn't correct or if they don't get an immediate refill. Before you really "give it to them" about how they can't do their job, perhaps ask yourself the question, is this their first day? Did they get trained correctly, if at all? Are they going through a divorce? We all have bad days at work. A big argument is "well, at work, you are expected to perform, no matter what's going on in your private life" and "he shouldn't be working here if he can't do it correctly, business is business!" We are all human! Shit happens. Perhaps the crappy, recently-promoted assistant manager simply doesn't understand the concept behind running a business. He would do his job perfectly if he understood how to run a business from a "business owner's concept" - and someone should show him how to do it. If he doesn't listen, and keeps performing badly, it is definitely the upper manager's fault - and then they are definitely not doing their job. However, I think it is always important to look into things before asking if anyone can do their job correctly. Maybe the reason none of the employees near the register rang you up is because they didn't know how? Perhaps the reason the other cashier who was called to the front didn't open a new line and instead helped the original cashier is because he needed the training - to perform and do his job correctly. I don't know. Many of the reasons people seem to have no care about their job and put forth no effort is because they were put into that line of work involuntarily or with unusual circumstances. You can't expect someone to care about expired products in a store if they have been fired from their corporate job and are single with 3 kids and have parents in resthomes. Expired products is the least on their mind. Say you go through a drive-thru at McDonald's and the order is wrong. Why can't they do their job? Can anyone do their job? .....or was the entire mainframe down for the region and the restaurant having to do the orders manually. I guess my only point is to look at both sides. There are people who don't care, people who don't care for a reason, and people who are trying to care but aren't directed to care. __________________ Off the record, on the q.t., and very hush-hush.