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Tilted Cat Head
Administrator
Location: Manhattan, NY
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Quote:
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Originally Posted by hunnychile
Try telling any of the many parents that they aren't allowed to answer those many calls from their kids - all day long (esp. in the summer). This was a huge problem at my last job and the employees - yes, mainly parents, said to management, "just try to fire me over this issue!"
The landlines were all used for customer calls and the busy, patient receptionist was stuck sending customer to the voicemail of these customer service reps. The receptionist complained to head of HR and she even said, "Well, they are parents, you know...." bad situation & lots of angry customers.
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As a manager I had lots of issues with this, parents had to leave on time, so thus those who put in OT were those who were childfree or single. Yet when it came time to merit review, I was to still give equal merits to everyone.
As far as school is concerned I think it's asinine for parents today to say, "But it's for emergencies and it's necessary..." Children had survived for decades without cellphones in schools. They will survive decades more.
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