Sage

Hrm...

The last time I got really great customer service was when I had gone to Carrabas and gotten TERRIBLE service and wrote the company. They sent me a certificate for a free $50 dinner, and when Martel and I went the manager was all over us trying to make us happy. It was really great. He said to ask for him personally whenever we come back.

I've found that sucky customer service can almost always be rectified by writing the company. The only two times that writing the company didn't work was with Wal-Mart (not that I was really expecting it to) and Ham's Resturants (and what do you expect when the customer service rep is named Lindsay and is from Greensboro?)

I've gotten a rebate check for $18 for a crappy mop I bought from Rubbermaid, the nice free dinner at Carrabas, a nice free dinner complete with visit from the regional supervisior of O'Charleys (he came to my HOUSE), free dinners at TGIFriday's because of bad service while there... I've found that by politely telling a company that I was dissatisfied with its service I am quickly made into a happy customer. It's nice. I know that if I had been on some of those airline flights y'all were talking about, I'da written a letter that would have made the CEO's head spin!

I have to say the best customer service tho was the Rubbermaid mop. I needed a new mop, so when I was at the store I opted for the "New! Amazing! Wonder!" mop which was $18. When I got home, I opened up the mop head, had to soak it in water for 30min (because it was made out of some new amazing water soaking material), and went to mopping. Not only did the mop SUCK at actually mopping the floor, the water rollers were too weak for the material the mop head was made out of AND it turned all the suds blue (becase the mop head was blue). I was pretty pissed at having to mop my floor twice because the mop didn't work. I wrote Rubbermaid a funny but "I'm very dissappointed in you" letter, and a week later got a letter from the head of customer service saying they were very sorry that I didn't like the mop, please won't I consider giving Rubbermaid another chance, here's a check for $18 to cover the cost of the crappy mop. I was VERY pleased with their response, as it was over and above what I was expecting.

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